It officer
Dangote Group , Cameroon

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
May 18, 2021
Last Date
Aug 18, 2021

Job Description

Job Summary

Provide hands-on technical support on all IT related issues to end users at DCP Cameroon.

Key Duties and Responsibilities

  • Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
  • Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;
  • Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
  • Track all IT end user related requests within the Internal Service desk ticketing system;
  • On-boarding and off-boarding users including identity and access management;
  • Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
  • Provide basic IT induction training to end users;
  • The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
  • Perform additional duties and assignments as required in support of internal IT systems;


    Key Requirements

    Education and Work Experience

    • Bachelor’s degree in Information Technology
    • Minimum of two (2) years relevant work experience.

    Skills and Competencies

    • Good understanding and working knowledge of service support policies, processes and procedures.
    • Good knowledge of troubleshooting relevant enterprise applications including SAP.
    • Strong knowledge and experience in supporting MS Windows amp; MS Office Suite.
    • Good knowledge of relevant hardware support and installation procedures.
    • Good knowledge of IT infrastructure and applications.
    • Strong problem solving and analytical abilities.
    • Strong interpersonal and communications skills.
    • Ability to work effectively under pressure.
    • Customer service orientation.


    Private health insurance

    Paid time off

    Training amp; Development

    Job Specification

    Dangote Group

    Information Technology and Services - Abuja, Nigeria