Operations Support Engineer
Maviance, Cameroon
Job Description
Maviance PLC is a fast-growing digital financial service provider and technology consulting company. Maviance PLC is part of the Maviance Group which consists of daughter companies in Germany, France, and the UK. Maviance Group is specialized in delivering customized solutions and value-added services as well as industry specific web and mobile solutions for telecom, utilities and financial institutions, businesses and governments, with a key focus in emerging economies.
Maviance PLC as a fintech develops, operates, and grows a technological platform that focuses on increasing and facilitating access to digital financial services (including bill amp; payment aggregation, retail payments, agent banking, corporate amp; bulk payments) to people, companies and government entities of all income level across Cameroon.
Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region with the goal of establishing the company as the #1 leading player in the Fintech and Digital Financial space.
To help us grow into the company that can bring meaningful change to the way people get access to great financial products and services, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
We are seeking a dynamic and driven Operations Support Engineer to join our team. Your role will be pivotal in maintaining the stability, reliability, and performance of our platform and infrastructure. Key responsibilities include monitoring, analyzing, and enhancing systems to ensure optimal functionality and minimize downtime.
Collaboration with the technical department is essential, as you will work together to respond effectively to incidents, assess their impact, coordinate remediation efforts, and lead Root Cause Analysis (RCA) processes. Additionally, you will actively contribute to the organization's learning initiatives by documenting new issues and their resolution steps.
The ideal candidate for this role would possess a diverse skill set encompassing technical proficiency, problem-solving acumen, and strong communication abilities. You will be tasked with driving improvements to our monitoring and alerting services, leveraging network and service monitoring tools to anticipate and address potential issues proactively. Your expertise will also be instrumental in resolving customer queries and implementing best practices to prevent recurrence of issues.
Overall, we are looking for a self-motivated individual who thrives in a collaborative environment and is passionate about continuously improving system performance and customer satisfaction. If you are ready to make a significant impact and drive excellence in operational support, we encourage you to apply.
The position will be based in Douala - Cameroon.
Your main duties and responsibilitiesfor this role include:
·System Monitoring: Utilizing advanced monitoring tools to meticulously track system performance and health, swiftly identifying irregularities or potential issues.
·Data Analysis: Delving into system logs, metrics, and various data sources to discern trends, anomalies, and areas ripe for improvement.
·Incident Response: Responding promptly to system incidents, conducting impact assessments, orchestrating response efforts, and spearheading Root Cause Analysis (RCA) processes to preempt recurrence.
·Documentation: Maintaining meticulous documentation of monitoring processes, incident responses, and resolution procedures to foster knowledge sharing and organizational growth.
·Improvement Initiatives: Proactively seeking out opportunities to fortify monitoring and alerting systems, instituting enhancements to bolster system efficiency and stave off downtime.
· Collaboration: Collaborating closely with cross-functional teams, including technical departments and customer support, to tackle issues with precision and ensure prompt resolution.
·Training and Development: Staying abreast of cutting-edge technologies and best practices in monitoring and analytics, while providing invaluable training to team members as needed.
·Continuous Learning: Engaging in a continuous cycle of learning and professional development to enrich skills and expertise in operational support and system monitoring.
·Adherence to Standards: Ensuring strict adherence to company policies, industry standards, and regulatory requirements pertaining to system monitoring and incident response.
Additionally, the role involves:
· Proactive Stakeholder C