Maviance PLC is a fast-growing digital financial service provider and technology consulting company. Maviance PLC is part of the Maviance Group which consists of daughter companies in Germany, France, and the UK. Maviance Group is specialized in delivering customized solutions and value-added services as well as industry specific web and mobile solutions for telecom, utilities and financial institutions, businesses and governments, with a key focus in emerging economies.
Maviance PLC as a fintech develops, operates, and grows a technological platform that focuses on increasing and facilitating access to digital financial services (including bill amp; payment aggregation, retail payments, agent banking, corporate amp; bulk payments) to people, companies and government entities of all income level across Cameroon.
Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region with the goal of establishing the company as the #1 leading player in the Fintech and Digital Financial space.
To help us grow into the company that can bring meaningful change to the way people get access to great financial products and services, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
The Role
We seek a self-motivated and energetic Corporate Partner Support Analyst. They will work with the Head of Partner Support and other Analysts to resolve general back office customer calls amp; technical issues reported by our partners or detected internally and to ensure that support calls and help desk tickets are dealt with promptly and appropriately. Further to this, they will participate in the continuous learning of the organization through documenting novel issues and appropriate steps for their resolution.
The Corporate Partner Support Specialist should have experience in Telco/ICT customer support environments. They will be required to provide valuable input into the improvement of services through network amp; service monitoring and to proactively problem-solve to avoid similar issues re-occurring by applying best-practice when resolving customer issues. They will work closely with the team of current Partner Support Analysts in customer-query management and issue resolution.
The position will be based in Douala - Cameroon.
Your main duties and responsibilities for this role include:
Requirements
Skills and Competencies
MUST: Excellent command of English amp; French Language: Reading, Writing, Speaking
Qualifications and Experience
Benefits
We are offering you an exciting and promising opportunity.